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Not my experience. Working with Stripe hasn't been error free. I've had one or two nasty bugs. But the product is fluid, works, and most importantly, they have
by curious_1 7y ago
Not my experience.
Working with Stripe hasn't been error free. I've had one or two nasty bugs. But the product is fluid, works, and most importantly, they have great customer support. I wouldn't mind paying a little extra for it.
I'm a relatively small fish, but they replied within hours and fixed the issue. On a Saturday. As long this "Saturday test" remains true, I'm a happy user.
- derrick_jensen 7y agoHonestly, I don't find their support helpful with fixing any of my issues, and asking the same question multiple times gives completely different responses. I managed to completely break the Stripe Test API (nothing works, always "in the process of deleting"), and I've been in support limbo for at least a week now. Haven't looked into the alternatives, but I hope I can move most commerce over to Bitcoin since I can run that fairly cheap internally to the company (and bypass PCI compliance, etc) EDIT: Maybe I was being overly critical in the first half, but in general implementation has been a bumpy experience. Most transactions on this platform are microtransactions, so it isn't that Stripe is expensive as much as I'm using it in an unconventional way, and not having a $0.30 static fee drastically changes my profit margins
- edwinwee 7y agoHrm, not good. Could you add me to that email chain and I can help? (edwin@stripe.com)
- derrick_jensen 7y agoNah, I don't want to be that guy. In the meantime I've just locally stubbed all Stripe API calls, since internal integration tests are all I need for non-production uses. I've also reached the point where regular production deployments make sense (or at least the payments logic is stable enough).
- wonderwonder 7y agoI've always had pretty good luck on their freenode channel