This is true. After a person has received and accepted an offer for employment, they work as a member of the Happiness (support) team for three weeks before sta

This is true. After a person has received and accepted an offer for employment, they work as a member of the Happiness (support) team for three weeks before starting on their own job. When WordPress.com opened, everyone in Automattic (Matt, Ryan, Donncha, myself) got a copy of every support request in email. So the support tour is a part of a long tradition. It's also a good way to learn the ropes according to those who have done it.