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Ask HN: If I build this tool to centralize communication, would you use it?
Hi HN,
I handle all sales for a B2B startup. We have customer conversations across a bunch of channels, including email, Intercom, LinkedIn, Twitter, sometimes Facebook, Slack, and Whatsapp. I'm finding it extremely difficult to handle follow ups.
I was thinking about building a web app and Chrome extension to centralize all customer communication across email, Slack, Intercom, SMS, and more in one place. This would tell me who I haven't followed up with in more than X days across channels, give me context about previous customer interactions across channels, etc.
Before I build this, wanted to see if anyone else would be interested as well?
- throw03172019 7y agoThis almost sounds like a super well connected CRM. We use Pipedrive and our email, intercom, etc flow in automatically. It’s super helpful.
- memn0nis 7y agoYep, the idea is to create a CRM with many more seamless integrations / an open API. Our big missing channels are LinkedIn, texts, and Slack messages
- memn0nis 7y agoAre there any channels that Pipedrive can't support
- throw03172019 7y agoI have never needed these channels, but it appears Slack, SMS and LinkedIn are not supported. I’ve never spoken to customers on Slack. Is this a thing?
- memn0nis 7y agoYeah we do this all the time. We set up shared slack channels with our customers
- kleer001 7y agoPersonally I have nowhere to use this, but I could totally see it saving time, contacts, and energy. Do it. Just be prepared to chase protocols for the foreseeable future as those sources morph and change unpredictably.
- mtmail 7y agohttps://missiveapp.com/features/whatsapp-twitter-facebook-and-sms-accounts https://missiveapp.com/features/whatsapp-twitter-facebook-an... support a couple of channels. So does https://frontapp.com/integrations?filter=Channel https://frontapp.com/integrations?filter=Channel and Intercom can be connected to other channels (https://zapier.com/apps/intercom/integrations/linkedin https://zapier.com/apps/intercom/integrations/linkedin) I'm not saying you couldn't also build one. But if your main goal is to do sales then you might not have to start a new company.
- memn0nis 7y agoThanks for sharing Missive. I'll check it out!
- ColinWright 7y agoIsn't "Matrix" supposed to solve this problem? https://matrix.org/bridges https://matrix.org/bridges