3 ms·
"If users see how much the staff cares, they'll care too." I don't think that's right, I think if users see how much the staff want the same things as the user
by citricsquid 16y ago
"If users see how much the staff cares, they'll care too."
I don't think that's right, I think if users see how much the staff want the same things as the users, then they'll care. I'm sure the Digg staff cared about the success of Digg, but it didn't match what the users wanted so they lost interest.
- kn0thing 16y agoNo doubt. But I mean 'care' in the touchy-feely sense of the word. Maybe there was someone there who obsessed over creating those 'magical' moments for users, but I can't say I've heard too many anecdotes about that.
- citricsquid 16y agoI read it back and realised I misunderstood what you meant, understanding it as being about the "magical moments" what you said makes sense, I was looking it as you meant caring about what all users want, not what individuals with support requests get. In hindsight I have no idea how I came to that conclusion, the previous section makes it clear :-)