3 ms·How do people calculate and factor in the dependencies of 3rd parties into their SLA's?by LinuxBender 7y agoHow do people calculate and factor in the dependencies of 3rd parties into their SLA's?antsar 7y agoSome ITIL buzzwords to search: - OLA (Operational Level Agreement; usually an intra-organizational dependency) - Underpinning Contract (3rd-party)blowski 7y agoFigure out what people want, and compare it to a worst-case scenario. This helps me: https://uptime.is/ https://uptime.is/