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These systems are only as good as your ability to hide them. Recently I did a trial of https://www.diffchecker.com/ https://www.diffchecker.com/, and when I di
by staticautomatic 7y ago
These systems are only as good as your ability to hide them.
Recently I did a trial of https://www.diffchecker.com/ https://www.diffchecker.com/, and when I didn't buy, got an email from "Nick from Diffchecker [admin@diffchecker.com]" saying, "If you're still undecided and have questions or concerns, please do let us know at: admin@diffchecker.com" and it was signed by this Nick person.
So I emailed back briefly, politely explaining why I didn't buy.
A week later, I got an email from the same email address saying "If you decided that Diffchecker Desktop wasn’t a good fit, we’d love to hear why. We’d appreciate if you’d answer these questions below to help us learn why didn’t you upgrade your subscription" asking me to fill out a survey.
Outta here with that shit. Either you're being personal or you're not. You can't have it both ways.
- memn0nis 7y agoOur thesis is that it should be authentic.. i.e., the company should know who you are. It's terrible to contact support and have them have no idea about all your past interactions with a company. We want to prevent situations like the above from happening down the road