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This incident is fantastic. I worked at Zipcar on the firmware deployed in the cars, and these kinds of issues are _hard_ to get right, though this failure look
by thenewwazoo 7y ago
This incident is fantastic. I worked at Zipcar on the firmware deployed in the cars, and these kinds of issues are _hard_ to get right, though this failure looks to be spectacularly naive. I had to deal with cars parked in garages underground, as well as off the grid (and moved between countries, and with dead batteries, etc).
There is an inescapable tension between default-permit (the customer _must_ be able to get in the car and drive it) and default-deny (it should be impossible to steal a car) that results in all kinds of trade-offs with UX implications. These are, at their core, sociological problems that the technology can guide but not solve.