I can attest to this. When you call in you just have to type in your alphanumeric password completely using the 10 digit phone pad. Just like in the 90s. On the

I can attest to this. When you call in you just have to type in your alphanumeric password completely using the 10 digit phone pad. Just like in the 90s. On the other hand Fidelity has the best customer service I have ever experienced so I guess everyone has competencies.