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I get that Amex would do this. It seems to be their attitude. They seem absolutely bent on eating the cost of fraud to make life easier for their customer. F
by slumdev 7y ago
I get that Amex would do this. It seems to be their attitude. They seem absolutely bent on eating the cost of fraud to make life easier for their customer.
For the other banks, the motivation is harder to understand.
- jcims 7y agoSame motivation. Call center costs related to account recovery are astronomical when you have tens of millions of customers. The authentication systems at large banks are generally a bit more 'observational' than just watching what password is sent (not always of course) so you can still mitigate many threats while still allowing for reduced login friction.