A password should be considered a user secret and never be available in readable form by anyone in the company. Here, instead of having a rep reading out loud t

A password should be considered a user secret and never be available in readable form by anyone in the company. Here, instead of having a rep reading out loud the password, they should have done a password reset or something with the same effect. And let's not kid ourselves: if passwords are accessible in readable form they are eventually going to be read and used by someone ill-intentioned. There is no reason to have passwords in plain text, period.