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According to my friends in that business, this is already happening. Companies have bought into expensive garbage solutions under the name AI (my pet peeve is c
by tluyben2 7y ago
According to my friends in that business, this is already happening. Companies have bought into expensive garbage solutions under the name AI (my pet peeve is chatbots; so many companies got rich on that hype) for millions of $ and are getting slightly allergic to the AI thing.
- zelly 7y agoThere was a company that got rid of its entire customer service staff after BERT came out. Someone convinced them that the Turing test was solved. I'm not sure what's their status now but I bet they brought humans back.
- easytiger 7y ago> (my pet peeve is chatbots; so many companies got rich on that hype) Yea billions went on chatbots that were no smarter than some very basic procedural logic and grepping a text file. Worked in an investment bank who put one in front of customer service and got rid of the phoneline. It was utterly infuriating. You'd log an issue (used to be done via a form) by answering questions to this bot. What did that achieve?