Good UX requires empathy. Your feelings are the understandable result of this, i.e. the lack thereof in products. In general, decision makers hardly care, even

Good UX requires empathy. Your feelings are the understandable result of this, i.e. the lack thereof in products. In general, decision makers hardly care, even if they say they do. A good UX is expensive. Results are extremely difficult to quantize and good design is at best the promise to enhance the experience. Furthermore, the methods of the practically ubiquitous UCD are almost entirely focused on maximizing profits, not make good tools. If you want to learn or get insight how to make a difference with good tools (not products) take a look at activity theory-based interaction design.