They don’t really get a free pass though, maybe in their monopoly market of advertisement, but their poor support is one of the primary reasons google cloud isn

They don’t really get a free pass though, maybe in their monopoly market of advertisement, but their poor support is one of the primary reasons google cloud isn’t earning any of the European public cloud money while Azure and AWS are having a party. Google has a lot of really good tools, that they could sell to enterprise. You could argue that they have the only viable Office365 alternative for non-tech enterprise. But they just don’t seem to know how to sell it because their advertising monopoly infects everything they do. The single place they’ve been successful is in education, and even there they are struggling to keep supplying what schools actually want + privacy. So I fully expect to see them driven out of this space in the coming decade.