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You get better support if your $15 hamburger meal is missing cheese. It's weird that companies that operate at scale get a free pass to ignore smaller customers

• Nasrudith 7y ago
  The reason lack of support works at scale is that they are successful with resources channeled places other than direct support so their strategy doesn't need it. It is sort of a "cars don't handle rugged terrain as well as horses" thing, it isn't crippling when the use case is paved roads. It may suck for your use case but it makes sense.
• refurb 7y ago
  You get better support if your $15 hamburger meal is missing cheese. That's a great way of putting it and 100% accurate. Fast food joints set a minimal customer service level magnitudes better than Google.
• moksly 7y ago
  They don’t really get a free pass though, maybe in their monopoly market of advertisement, but their poor support is one of the primary reasons google cloud isn’t earning any of the European public cloud money while Azure and AWS are having a party. Google has a lot of really good tools, that they could sell to enterprise. You could argue that they have the only viable Office365 alternative for non-tech enterprise. But they just don’t seem to know how to sell it because their advertising monopoly infects everything they do. The single place they’ve been successful is in education, and even there they are struggling to keep supplying what schools actually want + privacy. So I fully expect to see them driven out of this space in the coming decade.