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We pay for the highest level of support on Google Cloud and it isn't worth shit. I'd say it actually provides negative usefulness, as usually their support folk
by busterarm 7y ago
We pay for the highest level of support on Google Cloud and it isn't worth shit. I'd say it actually provides negative usefulness, as usually their support folks just waste our time and not do anything.
The only place I've gotten actual support from Google was with Ads and my company at the time was spending 9 figures.
- pg_is_a_butt 7y agoThis is why I mentioned that I'm better than most at filing reports. If you just say your app doesn't work, they aren't going to dig through your code and figure out the problem. But, If you build a demo app in <100 LoC that reproduces the issue, they will thank you and fix it very fast. Perhaps your bug reports aren't worth shit. Same with all the people complaining about outages that affect everyone, and not getting individual responses... you probably aren't helping at all, or telling them anything they don't already know. If you can isolate and demonstrate the issue in a reproducible way, and suggest a fix or likely culprit (because you've been keeping up with recent Google Cloud changes), they will call you.
- busterarm 7y agoTo the rude as hell tone of the reply beneath this: The GKE control plane failed. There's no quality improvement that I could have made on a bug report about their shit being broken.
- pg_is_a_butt 7y agoWeird how when your exact tone is reflected upon you, you refuse to engage; just as you've claimed others have refused to engage similarly with you. YOU failed. You were broken, and you'll never make the quality improvements you require to not be shit yourself. The devil won't cry either way.
- deleted 7y ago[deleted]