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https://cloud.google.com/support https://cloud.google.com/support says the highest plan promises 15-min response and a dedicated account manager. For consumers
by drivebycomment 7y ago
https://cloud.google.com/support https://cloud.google.com/support says the highest plan promises 15-min response and a dedicated account manager.
For consumers, https://one.google.com/about/support https://one.google.com/about/support is the way to pay for the support, since they claim "Cross-Google" support. I haven't used Google One support (even though I am a member as I have a subscription to their storage plan), so I don't know how good it is though, and it's not super clear how "cross" it really is. https://one.google.com/support https://one.google.com/support says 2-3 min response for phone/chat though.
- busterarm 7y agoLast time I filed one of those P1 tickets, it was assigned to someone immediately but we didn't get any useful help from the support people for 7 hours. It took multiple escalations to people responsible for the specific service and the issue was entirely Google's service having an error. Meanwhile production was hard-down that whole time.
- jschwartzi 7y agoWhat happens to my Google One plan if my account is banned for a TOS violation?
- drivebycomment 7y agoI don't know - I'm just a Google user, and I haven't gotten my account banned. I presume it won't work ?
- jschwartzi 7y agoSo the reason I would want guaranteed human support from Google is in the event they mistakenly ban my account of 13 years. If it also bans me from the support product then it’s completely pointless.