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> Overall Tesla's customer satisfaction is really, really high That's because most of the owners have new cars. Wait until they need to have their car service
by threeseed 7y ago
> Overall Tesla's customer satisfaction is really, really high
That's because most of the owners have new cars.
Wait until they need to have their car serviced by Tesla or until their batteries degrade and are subject to a forced OTA "upgrade" that removes capacity i.e. Model S.
https://electrek.co/2019/10/04/tesla-software-updat-battery-capacity-loss-fire-investigation-nhtsa/ https://electrek.co/2019/10/04/tesla-software-updat-battery-...
- whoanow 7y agoI've had mine serviced a couple times, and it's been an absolute pleasure compared to my Audi or Porsche.
- rootusrootus 7y agoThere are horror stories as recently as today in r/teslamotors. Some of the service centers are quite good, some are just terrible.
- beart 7y agoI'm not sure how this is unique to Tesla
- blaser-waffle 7y agoAye, I've dealt with Ford and Mazda dealerships that were utterly abysmal. Others were better. Hit or miss quality of dealerships and service centers is not a surprise and not a flaw of the brand per se. "But Tesla is a luxury model that competes with Porsche and should make me feel fancy and be super nice etc etc" ...eh kinda, but not really, IMO. The S model does but future models are aimed at a more down-market segment and are going mainstream.