Everything! It's important to realise that your customer IS your business. Most employees don't know/care about that but every business owner should. When your

Everything! It's important to realise that your customer IS your business. Most employees don't know/care about that but every business owner should. When your customers lose faith it's `Goodnight Charlie'! [edit] O.K. It helps also to be aware who your KEY customers are. Suggest you get a sign made with this printed in LARGE letters --> PARETO https://en.wikipedia.org/wiki/Pareto_principle https://en.wikipedia.org/wiki/Pareto_principle