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Ask HN: How much would you give up to serve your customer?
Ex. sleep, too much time,and etc.
- cerberusss 7y agoWhat happened here? Did you sign a contract that you can't keep or something?
- helph67 7y agoEverything! It's important to realise that your customer IS your business. Most employees don't know/care about that but every business owner should. When your customers lose faith it's `Goodnight Charlie'! [edit] O.K. It helps also to be aware who your KEY customers are. Suggest you get a sign made with this printed in LARGE letters --> PARETO https://en.wikipedia.org/wiki/Pareto_principle https://en.wikipedia.org/wiki/Pareto_principle
- rvz 7y agoAnything they genuinely need if they are paying users. There's a reason paid support exists in most businesses and it is so important because 'The customer is always right' (if they are willing to pay for it).
- muzani 7y agoI consider customers like fans. They're usually happy to give you money and they appreciate you. You also can't run a business (or have a job) without them. So it's similar to how artists treat their fans - hang out with them, be friends with them, take selfies, thank them and ask their opinions. That said, there's a limit. 80% of your trouble comes from 20% of your leads/customers. Some are tire kickers, some are bullies who get off on demanding more and often negotiate for the sake of negotiating. Find a way to cut those off quickly and focus on serving the other 80% better.