4 ms·

rule #1 implies that your customers must depend on you, it encourages the service providers to make it difficult (or at least inconvenient) for their customers

rule #1 implies that your customers must depend on you, it encourages the service providers to make it difficult (or at least inconvenient) for their customers to replace (or abandon ) them... I don't like it. it reminds me of drugs. but I guess food and water also work like that. it is likely that air will follow this path in the (hopefully very far) future?

hinkley 7y ago
It also isn’t the safety net you think. Several times I’ve worked at a startup where a customer saw us as a critical or even the critical partner in their strategic roadmap and yet they were not paying us enough money to keep the lights on. It made no sense to many of us. Couldn’t they see where this was headed? (of course if you’ve gotten something for next to nothing you might really want to keep the provider around)