Designing user research around watching people do something, and figuring out their needs is something I've covered in a recent post: https://adnankhan.space/us

Designing user research around watching people do something, and figuring out their needs is something I've covered in a recent post: https://adnankhan.space/user-research/2020/01/28/ask-users-for-their-problems-not-solutions-or-opinions.html https://adnankhan.space/user-research/2020/01/28/ask-users-f.... The idea is that your research objectives could be very different from what you're actually testing.