> look much more competent and friendlier to customers How exactly are you measuring "more competent"? Once you pay for support levels you also don't have the

> look much more competent and friendlier to customers How exactly are you measuring "more competent"? Once you pay for support levels you also don't have the problem that Google is a black hole where you don't get any answers like if you are just a free user on Gmail, YouTube,... It also depends on which services you use, if you are just running everything in Kubernetes and are not locked into proprietary services of any cloud provider it's not that hard to move between clouds. I find it a bit odd to make blanket statements about a company based on some consumer products or Google Reader being killed off years ago.