4 ms·

Not just that. Google simply doesn't have it in their DNA to deliver the kind of high-touch support required of remaining #1 in this business. They've been hi

Not just that. Google simply doesn't have it in their DNA to deliver the kind of high-touch support required of remaining #1 in this business. They've been hiring the pushy sales types to deliver one end of it but not the delivery people required on the other.

scarface74 7y ago
Not to mention that Google is so full of “smart people” (tm) that their sales force is made up of people who probably would never stoop low enough to do lift and shifts as phase 1. They would probably want you to move everything to k8s and rewrite your entire stack. As opposed to MS. If a business has a legacy app that requires a 10 year old version of Sql Server running on a 12 year old version of Windows, they will put that in Azure and probably offer extended support for the OS for free.
- busterarm 7y ago
  Worse...they did this to us not too long ago: They push you to use a Beta feature as it's the "preferred" way of interacting with their internal APIs. Meanwhile they know definitively that there's a race condition in their code when using this feature that will _take down the entire service_. It took down our entire Production project, they weren't forthcoming with any information to get us a fix for several hours (until we started sending nasty escalation emails about our P1 ticket not being handled) and then they blamed us for using a feature that was still in Beta. We'd had literal face to face meetings where they'd told us we need to use this feature. Interestingly enough, we were assigned new reps this week. I wonder if our AM and TAM were laid off.
- tmpz22 7y ago
  They've recently brought in a bunch of Oracle people to run GCP so, I'm pretty sure anything is on the table at this point.
  - scarface74 7y ago
    Bringing in people from Oracle as your sales guys. With the great reputation that Oracle has in most organizations what could possibly go wrong?
    - busterarm 7y ago
      Worked at a company that signed a contract with Dyn. Oracle asked to try to sell us additional services so we said sure why not. Oracle flew 23 people across the entire country, all in expensive suits, to sit in a conference room for a full 10 hour pitch meeting where only 2 people talked. We didn't buy anything. Rip Dyn. :(
  - pdelgallego 7y ago
    They are also hiring lots of MS and AWS sales AMs, SAs, and ProServe people

scarface74 7y ago

Not to mention that Google is so full of “smart people” (tm) that their sales force is made up of people who probably would never stoop low enough to do lift and shifts as phase 1. They would probably want you to move everything to k8s and rewrite your entire stack. As opposed to MS. If a business has a legacy app that requires a 10 year old version of Sql Server running on a 12 year old version of Windows, they will put that in Azure and probably offer extended support for the OS for free.

busterarm 7y ago
Worse...they did this to us not too long ago: They push you to use a Beta feature as it's the "preferred" way of interacting with their internal APIs. Meanwhile they know definitively that there's a race condition in their code when using this feature that will _take down the entire service_. It took down our entire Production project, they weren't forthcoming with any information to get us a fix for several hours (until we started sending nasty escalation emails about our P1 ticket not being handled) and then they blamed us for using a feature that was still in Beta. We'd had literal face to face meetings where they'd told us we need to use this feature. Interestingly enough, we were assigned new reps this week. I wonder if our AM and TAM were laid off.
tmpz22 7y ago
They've recently brought in a bunch of Oracle people to run GCP so, I'm pretty sure anything is on the table at this point.
- scarface74 7y ago
  Bringing in people from Oracle as your sales guys. With the great reputation that Oracle has in most organizations what could possibly go wrong?
  - busterarm 7y ago
    Worked at a company that signed a contract with Dyn. Oracle asked to try to sell us additional services so we said sure why not. Oracle flew 23 people across the entire country, all in expensive suits, to sit in a conference room for a full 10 hour pitch meeting where only 2 people talked. We didn't buy anything. Rip Dyn. :(
- pdelgallego 7y ago
  They are also hiring lots of MS and AWS sales AMs, SAs, and ProServe people