My god, the rudeness of some of the defensive replies on there. If I was in that situation, with an expensively broken computer and no help from anyone, and som

My god, the rudeness of some of the defensive replies on there. If I was in that situation, with an expensively broken computer and no help from anyone, and someone with no experience of it kept harrying me in that way, well... I'd be so livid I could barely type.