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The fact that there seems to have been no compensation is evidence to me that this was an intentional scam by the employee and they're doing what they can not t
by warent 7y ago
The fact that there seems to have been no compensation is evidence to me that this was an intentional scam by the employee and they're doing what they can not to call attention to it. In my experience Apple is extremely generous with compensating for errors like this. For example, when I sent my MBP 2016 in for a keyboard repair, they decided to take that opportunity to upgrade the SSD from 256GB to 1TB. This is just one example of many. I used to do technical support for Apple in the beginning of my tech career and they gave us a huge budget to throw money at people.
- amylene 7y agoHow does q corporations unwillingness to spend money connect with the idea that it’s a scam? I mean, it could be a scam.. but how does this specific piece of evidence connect? It sounds more like a piece of unrelated information that you are leveraging to support the story you told yourself.
- warent 7y agoThe premise is that Apple is very generous with apology compensation / gifts, even outside of repairs. An agent doing so over a certain $ amount draws additional attention to the individual from the business. These coupled with the fact that they received no compensation or gift indicates a number of things, among which is that they chose not to gift anything to minimize attention brought to themselves. I'm just hypothesizing. Regardless, they clearly need to be retrained.
- skinnymuch 7y agoThe upgrading stuff in computer when it’s sent in is not uncommon though.