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I do not find the Mom argument particularly compelling. Humans are some of the best things at learning on the planet. (From reading HN, I'm starting to believe

by ohyes 16y ago

I do not find the Mom argument particularly compelling. Humans are some of the best things at learning on the planet. (From reading HN, I'm starting to believe that I must be one of the blessed few with a Mom who is not a complete jackass). If she wants to switch (and she will if she can no longer get the things that she wants), it will get bitched about for 2 weeks, then she will figure it out and you'll never hear about it again. This is some sort of squeaky wheel confirmation bias.

chc 16y ago
This is not about my mom, who is in fact a pretty plucky lady when it comes to technology, and I don't think it's confirmation bias. I'm speaking from my experience supporting lots of people who fit the general archetype of the Mom who had never used Macs at a job before. In my experience, it takes more than two weeks before they stop missing the other way of doing things. The violation of their expectations bothers them to such a degree that it interrupts the part of their brain that would otherwise help them learn the system. They might learn eventually, but they will have to be dragged there kicking and screaming.