This would be a great time to see this obituary of John Karlin, one of the early phone UX pioneers: https://www.nytimes.com/2013/02/09/business/john-e-karlin-w

This would be a great time to see this obituary of John Karlin, one of the early phone UX pioneers: https://www.nytimes.com/2013/02/09/business/john-e-karlin-who-led-the-way-to-all-digit-dialing-dies-at-94.html https://www.nytimes.com/2013/02/09/business/john-e-karlin-wh...