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> Hell I couldn't even get my card and cheque book (...) delivered to my address as it was a temporary one so I had to collect it from my branch in person. Of
by gnud 7y ago
> Hell I couldn't even get my card and cheque book (...) delivered to my address as it was a temporary one so I had to collect it from my branch in person.
Of course! Doing manual pickups with proper ID checks avoids a lot of problems.
My bank will only send stuff to my 'official' address that I have registered with the tax authorities. If I want a OTP-dongle or debit card in some other way, I can pick them up in a branch of my choosing.
I see this as being safe, not as being inflexible or old-fashioned.
- satysin 7y agoI understand the why but when moving country I would have thought (hoped?) they would have some sort of more flexible process. We had to go back to see our account manager no less than 5 times in the first two weeks of having our HSBC account to collect different items. We couldn't get the card and PIN at the same time for "security" so had to get the PIN first, then the card two days later?! I fully understand their need to protect against mail interception and fraud but I think there are better solutions than getting me to go all the way into the centre (about half an hour of my time each way on public transport) to pick up a cheque book is a little extreme. Funny thing with the OTP generator. They posted that to us! FFS you can't make it up!