3 ms·
You do it by management not making things zero sum, and by correcting/penalizing people for blaming behavior (e.g. saying a root cause is that a team/person mad
by suchire 7y ago
You do it by management not making things zero sum, and by correcting/penalizing people for blaming behavior (e.g. saying a root cause is that a team/person made a mistake, vs a system not preventing or mitigating the mistake)