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Ditto. I cancelled a reservation because the "house rules" (which you can only see after reserving) were super shady and basically stopped short of admitting to

Ditto. I cancelled a reservation because the "house rules" (which you can only see after reserving) were super shady and basically stopped short of admitting to being an illegal rental. I cancelled the reservation weeks before the stay, but because it was after the initial 48 hours of booking, I got screwed out of half the cost. Their support didn't give a damn either, despite me having used the site many times over the past half decade with no problems. They lost their way and I hope they crash and burn.

BoorishBears 7y ago
Maybe this changed, but I'm pretty sure I've always been able to see house rules before booking (I was definitely able to see them as recently as 3 months ago) I've had good experiences with AirBnB until the one I booked 3 months ago actually. It was a one month booking, and short version was it wasn't as nice as pictured, and the owner was trying to rent it out long term, so they were bringing visitors inside while I wasn't there (which I hadn't agreed to, and was my main sticking point). It took a few days for them to escalate (they want you to try and resolve the issue with the host), but once I made it clear I did not think that negotiating be fruitful, their team reimbursed a hotel, refunded me up to the night I left, and didn't require me to check out with the host (to avoid an awkward confrontation). I don't really know how they could have handled it better.
hurricanetc 7y ago
House rules, check in, check out, and cancellation policy are all available upfront on the listing. Even if what you said is true, and it isn’t, you still had time to review and cancel inside the cancellation window. The fact that you chose not to is your own fault.
- Jayschwa 7y ago
  Maybe the section was called something else, but the publicly available info on the listing certainly didn't ask me to lie to neighbors, authorities, etc. Whatever section it was could only be seen after booking. It's true I should have inspected those details more closely after the initial booking, but it was something that AirBnB shouldn't have been facilitating in the first place. Shortly after I complained, the listing was deleted and recreated, and later deleted again (whether on the host's part or AirBnBs, I do not know)

BoorishBears 7y ago

Maybe this changed, but I'm pretty sure I've always been able to see house rules before booking (I was definitely able to see them as recently as 3 months ago) I've had good experiences with AirBnB until the one I booked 3 months ago actually. It was a one month booking, and short version was it wasn't as nice as pictured, and the owner was trying to rent it out long term, so they were bringing visitors inside while I wasn't there (which I hadn't agreed to, and was my main sticking point). It took a few days for them to escalate (they want you to try and resolve the issue with the host), but once I made it clear I did not think that negotiating be fruitful, their team reimbursed a hotel, refunded me up to the night I left, and didn't require me to check out with the host (to avoid an awkward confrontation). I don't really know how they could have handled it better.

hurricanetc 7y ago

House rules, check in, check out, and cancellation policy are all available upfront on the listing. Even if what you said is true, and it isn’t, you still had time to review and cancel inside the cancellation window. The fact that you chose not to is your own fault.

Jayschwa 7y ago
Maybe the section was called something else, but the publicly available info on the listing certainly didn't ask me to lie to neighbors, authorities, etc. Whatever section it was could only be seen after booking. It's true I should have inspected those details more closely after the initial booking, but it was something that AirBnB shouldn't have been facilitating in the first place. Shortly after I complained, the listing was deleted and recreated, and later deleted again (whether on the host's part or AirBnBs, I do not know)