5 ms·

While I agree with you it's definitely an exaggeration, part of the UX that's a bit of a pain for the purchaser is when the terminal is locked up until the cash

While I agree with you it's definitely an exaggeration, part of the UX that's a bit of a pain for the purchaser is when the terminal is locked up until the cashier confirms the purchase. Either you're forced to leave your card in or you can't put your card in until they're ready. I really think some messaging to change it from "Please Wait" to "Waiting for cashier" would help the real non-tech-savvy people. My parents almost always have issues with the chip because of this. They'll pull out the card at the wrong time and such.

kelnos 7y ago
I think some of this is dependent on the hardware used? At least for Apple/Google Pay, I've noticed that for some merchants (Safeway), I can "pay" at any point while the cashier is still scanning times, while for others (Trader Joe's), I have to wait until the cashier is done and moves the transaction into the payment phase. On the other hand, I don't recall a merchant where I could physically insert my card whenever I wanted, so the A/G Pay option is better in many/most places, even if there are some where you have to wait.
- pathartl 7y ago
  Oh yeah, it depends on the hardware and also how they're configured