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> we’ve already fully redesigned our mobile experience to simplify the actions that matter most to customers I couldn't contain my laugh reading that, sending
by ArmandGrillet 7y ago
> we’ve already fully redesigned our mobile experience to simplify the actions that matter most to customers
I couldn't contain my laugh reading that, sending money using the N26 app is a 12 steps process (no exaggeration) since the app update and the "AI" behind the categorization of spendings is an amazing garbage, e.g. I have a once a month recurring payment of the same amount from my landlord, I have categorized it a dozen of times manually but it still gets registered as... grocery shopping.
- Cenk 7y ago> sending money using the N26 app is a 12 steps process Not sure if we’re in different A/B test buckets or you’re in a different country and are using a different version but it’s four to five taps for me? Unless you’re counting the log in button and typing the amount as separate steps?
- ArmandGrillet 7y agoConnect, Manage, Money Transfer, Choosing one, Naming it, Verification, Send, Identity Verification, Confirmation of Identity Verification. So 9 views/steps.
- Cenk 7y agoOkay, we must have different versions of the app. On mine: Actions -> Bank Transfer -> Choose Recipient -> Enter amount -> Message -> Send -> Confirm The real question is, which one of these do you think is unnecessary?