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Trivial anecdote: My wife is with HSBC and the iOS app doubles as both a banking interface, and the authorisation code response generator. When she's in a web
by cmsj 7y ago
Trivial anecdote:
My wife is with HSBC and the iOS app doubles as both a banking interface, and the authorisation code response generator.
When she's in a web browser and needs to generate a code for the HSBC website (eg to add a new payee), she has to log out of the phone app to be able to get to the response code UI.
It blows my mind every time she does it. How on earth did they come up with that UX. It's like they're actively trying to be awful.
Apologies to anyone reading this who worked on this at HSBC, but yikes!
- insomniacity 7y agoIt's worse than you know - (at least with First Direct) if you log in to the app it logs you out of the website. I suspect the flow you noticed actually helps enforce that - if they gave you a code to let you use on the website, they'd have to log you out of the app anyway.