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It also crashed during the last black Friday[0], so perhaps investing more in their IT would pay off. [0] https://www.thestreet.com/technology/costco-thanksgiv

• inferiorhuman 7y ago
  I signed up for a Costco membership through Groupon (hey it came with a bunch of coupons). I bailed in large part because the in-store part of the sign up process included a bunch of upselling (upgrade to our more expensive membership please!). Apparently Groupon signed me up for a bunch of Costco email spam (as I didn't give the store my email address). By the time I got home after that trip I'd gotten a ton of spam from Costco. Trying to opt out was futile. Each message had an unsubscribe link. The landing page worked, but whatever was supposed to handle the form time out or 500'd each time. Hold time at the Costco call center was 10+ minutes... to unsubscribe from opt-out garbage. Unsubscribing from the membership itself was a bit of a comedy routine where the manager kept suggesting I keep the membership and patronize their warehouse (instead of the one I signed up at). It's fair to say I agree that Costco would reap benefits by investing in their IT infrastructure.