Thank you very much for commenting, and I'm sorry to hear about your concern, 'balladeer. I empathize with your desire for short, pithy responses to questions p

Thank you very much for commenting, and I'm sorry to hear about your concern, 'balladeer. I empathize with your desire for short, pithy responses to questions posed to customer care, and hope that you're having an otherwise great day. Thank you for being a loyal HN customer. Can I get your account number to get started?