I’ve always found the idea of having an external party being able to effective both assess and modify culture as part of a service. How much time on the ground

I’ve always found the idea of having an external party being able to effective both assess and modify culture as part of a service. How much time on the ground does a good CEO need to get a sense of both the operation and the people in it? Months to years. An outside party has no real sense of the biases and assumptions that underlay the veneer of all members of the culture. Therefore interventions end up being based on a commodity plan, executed against a need that is strategic in nature. I’m all for universities instilling a customer service attitude among staff, and maybe a third party is the right tool to kickstart that process, but it’s leadership from both management and staff on the ground that actually allow these changes to take hold.