For a lot of companies I think the internal processes and tools for major incidents have been sort of cobbled together over time. It's somewhat recent that org

For a lot of companies I think the internal processes and tools for major incidents have been sort of cobbled together over time. It's somewhat recent that organizations (especially smaller companies) are thinking about major incidents more diligently as an end-to-end process that's connected to but separate from more general ops-alerts. One of the reasons we started Kintaba was that we're noticing a shift as more and more employees are leaving successful companies that have invested tons of time into their incident management process (most of the bigtech companies) and are now joining/starting their own companies where they want to spin up a mature process quickly.