Kintaba cofounder here-- thanks for the feedback! We really wanted the interface to feel comfortable for non-technical folks who needed to stay up to date on i

Kintaba cofounder here-- thanks for the feedback! We really wanted the interface to feel comfortable for non-technical folks who needed to stay up to date on incidents so we focused on bringing as much of a human element as possible into the dashboard. Hopefully we can find the right balance of friendliness and informativeness, we certainly don't intend to become a social network (but we would love it if we were as easy to use as something like Slack or Discord)... We experienced the same pain you're describing with keeping others updated and the politics (and subpolitices and subsubpolitics) that come out of major incidents over our careers. Luckily we also saw companies that did it right, usually with custom built tooling. Our biggest discovery was the more open you make the whole incident process the better everyone understands the work being done and also the less of those insidious little subpolitical conversations happen where facts are skewed and people are blamed for process challenges. It's definitely a big hill to climb.