The exact situation I'm describing happened. And the security question wasn't a guessable answer, the answer was completely nonsensical. We had other, grosser,

The exact situation I'm describing happened. And the security question wasn't a guessable answer, the answer was completely nonsensical. We had other, grosser, issues with them revolving around security as well. Funny how when we asked about the security question they never got around to confirming or denying whether it was asked and answered. I don't know when you dealt with them last but once the private equity firms came in and starting laying off/outsourcing everyone that company plunged straight into the toilet.