>That is discriminatory to suggest that one country's accent is more acceptable than another's. In the abstract sense, maybe. But it still isn't a good look. I

>That is discriminatory to suggest that one country's accent is more acceptable than another's. In the abstract sense, maybe. But it still isn't a good look. If I call the support and hear someone from India, my first impression is that they outsourced it to the lowest bidder. If I call the support and hear someone from Germany, my first impression is that it's a German living in America for whatever reason. You may not like it, but that's how it is. You can either make your customers happy or be politically correct. "Indian tech support" has the reputation it does for a reason, and it's foolish to tarnish your brand with it. >Because in the US that is literally what the Americans with Disabilities Act requires: https://www.dol.gov/odep/topics/Accommodations.htm https://www.dol.gov/odep/topics/Accommodations.htm Right, but what's the business case here? If it's only "the potential fines exceed the potential gain," it seems like there are much easier ways to go at it. For example, screening out disabled people early in the hiring process.