>As soon as somebody makes a mistake, they will add a little bit of process to ensure that never happens again. To be fair, the other side of the medal is when

>As soon as somebody makes a mistake, they will add a little bit of process to ensure that never happens again. To be fair, the other side of the medal is when it is simply not possible to get certain things done, because the need has not been anticipated when designing the processes. If you don't have the company political clout to get these processes amended, your only option is to wait until a customer is negatively affected, in order to drive the point home. Still, hustling (even if it is well-meaning) is of course not an acceptable solution.