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Thick accent, but not hard to understand, and the fact remains those are not ideal for a public-facing role. I mean, German, sure, but "Indian tech support repr

Thick accent, but not hard to understand, and the fact remains those are not ideal for a public-facing role. I mean, German, sure, but "Indian tech support representative" just isn't a good look no matter how you slice it. Deaf people could work with some accommodation, but why bother? For leadership roles, "using email/chat whenever possible" is clearly not ideal. You'll get a worse result and/or pay more for an equally good result. The proper solution to labour law isn't to favorize the concerned groups, but to come up with more opaque hiring procedures so as to render them toothless.

byoung2 7y ago
I'm feeding the troll here... German, sure, but "Indian tech support representative" just isn't a good look no matter how you slice it. That is discriminatory to suggest that one country's accent is more acceptable than another's. Deaf people could work with some accommodation, but why bother? Because in the US that is literally what the Americans with Disabilities Act requires: https://www.dol.gov/odep/topics/Accommodations.htm https://www.dol.gov/odep/topics/Accommodations.htm
- heartbeats 7y ago
  >That is discriminatory to suggest that one country's accent is more acceptable than another's. In the abstract sense, maybe. But it still isn't a good look. If I call the support and hear someone from India, my first impression is that they outsourced it to the lowest bidder. If I call the support and hear someone from Germany, my first impression is that it's a German living in America for whatever reason. You may not like it, but that's how it is. You can either make your customers happy or be politically correct. "Indian tech support" has the reputation it does for a reason, and it's foolish to tarnish your brand with it. >Because in the US that is literally what the Americans with Disabilities Act requires: https://www.dol.gov/odep/topics/Accommodations.htm https://www.dol.gov/odep/topics/Accommodations.htm Right, but what's the business case here? If it's only "the potential fines exceed the potential gain," it seems like there are much easier ways to go at it. For example, screening out disabled people early in the hiring process.

byoung2 7y ago

I'm feeding the troll here... German, sure, but "Indian tech support representative" just isn't a good look no matter how you slice it. That is discriminatory to suggest that one country's accent is more acceptable than another's. Deaf people could work with some accommodation, but why bother? Because in the US that is literally what the Americans with Disabilities Act requires: https://www.dol.gov/odep/topics/Accommodations.htm https://www.dol.gov/odep/topics/Accommodations.htm

heartbeats 7y ago
>That is discriminatory to suggest that one country's accent is more acceptable than another's. In the abstract sense, maybe. But it still isn't a good look. If I call the support and hear someone from India, my first impression is that they outsourced it to the lowest bidder. If I call the support and hear someone from Germany, my first impression is that it's a German living in America for whatever reason. You may not like it, but that's how it is. You can either make your customers happy or be politically correct. "Indian tech support" has the reputation it does for a reason, and it's foolish to tarnish your brand with it. >Because in the US that is literally what the Americans with Disabilities Act requires: https://www.dol.gov/odep/topics/Accommodations.htm https://www.dol.gov/odep/topics/Accommodations.htm Right, but what's the business case here? If it's only "the potential fines exceed the potential gain," it seems like there are much easier ways to go at it. For example, screening out disabled people early in the hiring process.