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Amazon accidentally shipped me a book a few months ago, by getting one digit in the address wrong. I pinged Amazon to return it - but I got the same response, "
by abhgh 7y ago
Amazon accidentally shipped me a book a few months ago, by getting one digit in the address wrong. I pinged Amazon to return it - but I got the same response, "why don't you keep it?". I said I didn't want to, and this went on for a while, and I realized that they aren't going to to take it back. They said they were going to ship another copy to the correct address anyway. A day after the conversation, I was still not satisfied so I decided to walk down to this other house to drop off the book. Unfortunately no one was in when I made my visit, and I didn't want to drop off the book without speaking to them (it'd have been confusing if they had received some kind of an apology mail from Amazon in the interim etc). I had to immediately leave for a long business trip right after, and, well, the book is still with me. I didn't bother after my return - I convinced myself it was too late.
But mine was a book, yours was a beam. So I got off easy I guess :-)
- jopsen 7y agoWhy borther don't they just throw returns in the trash anyways? But giving an incorrectly addressed package to your neighbor seems like a general good idea :)
- rwmj 7y agoNo, they auction off returns in mixed boxes. Here's a video of someone who bought one: https://www.youtube.com/watch?v=kTaYet07Ioo https://www.youtube.com/watch?v=kTaYet07Ioo
- siberianbear 7y agoI realize that HN frowns on +1 types of comments. But I nevertheless feel obliged to add that I laughed my ass off watching that video. The woman that did the video has a great sense of humor.
- OJFord 7y agoNo, as I understand it they sell job lots of returns on a pallet or whatever, by weight or volume I'm not sure. More valuable/branded stuff is sold for what it is though, and direct to consumer, in the 'Amazon Warehouse' section - at least, iirc it advertises itself as products returned or damaged in the warehouse.
- dazc 7y agoI've received duplicate items some times, like when I report something not received and they send me a replacement that arrives the same time as the original missing item. I've offered to pay for stuff since it saves me the bother of buying it again some time in the future and the reps will go out of their way to make sure I can't do that. Even to the extent of saying they've charged my card when they actually haven't.
- newnewpdro 7y agoIf you're trying to prevent waste just sell it to your local used book store.
- segmondy 7y agoThe horrible thing is that the seller has to eat the cost.
- arkades 7y agoMy best/worse "duplicates" have arisen since they started using their own last-mile shipping: A package gets marked undeliverable. I go ahead and re-order the item. The next day the package is marked delivered on-time (it definitely didn't arrive the day before), and is un-undeliverable. I now have to cancel the replacement I ordered, and have to talk to customer support to make them eat the cost of it, because fuck them. There's no record on the amazon page that it was ever marked undeliverable at all - I now have started taking screenshots. I'm assuming this is some fuckery played by people in the field having trouble hitting their metrics, but I don't actually know. I just know that at least once this has ended with a next-day-shipping replacement arriving alongside the "undeliverable" item, and Amazon demanding I mail it back to get my refund. Because nothing says "fun" like now having to take the time out of my day to ship an item back to them so as not to get double-charged due to their own fucked up shipping practices.
- RandomBacon 7y agoAmazon has changed promised delivery dates after I ordered items. They are comitting fraud, and I too have taken screenshots to call them out on it in case it becomes an issue.