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He’s the customer (or she). If he doesn’t want the wrong item that was shipped, amazon should accept the return. I know this is HN but now this dudes gotta figu

He’s the customer (or she). If he doesn’t want the wrong item that was shipped, amazon should accept the return. I know this is HN but now this dudes gotta figure out what to do with a 12K server does he use it? Does he toss it? How much does it cost to dispose of a server like that. Maybe he donates it. I don’t know but he didn’t ask for it the trouble. It’s not like he won the lottery for $12K. The customer asked for one thing but the company delivered something else. Don’t make your customers deal with your mistake.

colejohnson66 7y ago
While I agree with you, they still sent out the correct item.
nuclearnice1 7y ago
I think we agree that Amazon should do the thing that makes the least trouble for the consumer. The wrong item is there. Return or disposal or charity or resale. One way or the other your customer is going to deal with your mistake. You seem to have some concerns that being left with a $12K server to dispose of any way she pleases would be a burden. I believe and her actual experience suggests that the rerun will be more trouble. Ok same values, different views on likely outcomes, we disagree.
skinnymuch 7y ago
Pretty wild. I mean if it’s $12K...surely even a completely lackluster listing on eBay or Amazon selling of it for $2K profit after all costs/fees is worth it to virtually anyone?
vel0city 7y ago
If it was me I'd make a quick ask about returning. Upon them declining the return I'd eBay it on the spot. They have no right to merchandise they send me according to the FTC. https://www.consumer.ftc.gov/articles/0181-unordered-merchandise https://www.consumer.ftc.gov/articles/0181-unordered-merchan...
corobo 7y ago
The smart move is list it on Amazon for $10k
donarb 7y ago
Just to clarify, it was a server motherboard, not the whole server. I would assume that the motherboard takes up a lot less volume and weight that a full server box.
arkades 7y ago
Your average server mobo fits in your average kitchen trash can. In this instance, it seems like he made all the trouble for himself. Yes, Amazon has the responsibility of return and disposal. But where disposal is a completely trivial "drop it in the trash can, forget it exists," let's not pretend that this ia Amazon doing him some kind of massive disservice.

colejohnson66 7y ago

While I agree with you, they still sent out the correct item.

nuclearnice1 7y ago

I think we agree that Amazon should do the thing that makes the least trouble for the consumer. The wrong item is there. Return or disposal or charity or resale. One way or the other your customer is going to deal with your mistake. You seem to have some concerns that being left with a $12K server to dispose of any way she pleases would be a burden. I believe and her actual experience suggests that the rerun will be more trouble. Ok same values, different views on likely outcomes, we disagree.

skinnymuch 7y ago

Pretty wild. I mean if it’s $12K...surely even a completely lackluster listing on eBay or Amazon selling of it for $2K profit after all costs/fees is worth it to virtually anyone?

vel0city 7y ago

If it was me I'd make a quick ask about returning. Upon them declining the return I'd eBay it on the spot. They have no right to merchandise they send me according to the FTC. https://www.consumer.ftc.gov/articles/0181-unordered-merchandise https://www.consumer.ftc.gov/articles/0181-unordered-merchan...

corobo 7y ago

The smart move is list it on Amazon for $10k

donarb 7y ago

Just to clarify, it was a server motherboard, not the whole server. I would assume that the motherboard takes up a lot less volume and weight that a full server box.

arkades 7y ago

Your average server mobo fits in your average kitchen trash can. In this instance, it seems like he made all the trouble for himself. Yes, Amazon has the responsibility of return and disposal. But where disposal is a completely trivial "drop it in the trash can, forget it exists," let's not pretend that this ia Amazon doing him some kind of massive disservice.