I actually think the tendency is to ask questions since they are simpler. It’s an extra leap to say “this button doesn’t work” because you have to make a judgme

I actually think the tendency is to ask questions since they are simpler. It’s an extra leap to say “this button doesn’t work” because you have to make a judgment. On that note, sure, you can’t expect most of your customers to give great feedback, but that’s why finding those few customers who do is so rare and valuable.