I heard a quote many years ago. I don’t remember where from. But it was basically: “Negative feedback is the best feedback because it helps you improve the thi

I heard a quote many years ago. I don’t remember where from. But it was basically: “Negative feedback is the best feedback because it helps you improve the things that annoy your customers that no one else is telling you about.” A lot of companies hate negative feedback though and get upset. But if I ever tweet something saying it’s shitty or doesn’t make sense. If they reach out I always try to give them more info and clear reasons why. Most recently I complained about a survey tool because it asked a question but the design of the form didn’t show an input field and I didn’t know where to enter data. So I pressed enter wanting an error message or something. And instead I got taken to the next question. Turns out it was a display issue in any browser other than chrome. But they reached out and I explained and they thanked me and said they will look into it. It must be hard for people to filter through the negative stuff for valid criticism though.