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Apple "got away" with it because they have a product that's compelling despite the problem AND they provided a (partial?) solution to the problem. Which is wha
by boredguy8 16y ago
Apple "got away" with it because they have a product that's compelling despite the problem AND they provided a (partial?) solution to the problem.
Which is what Apple does best in every category in which they're successful. Is the iPod the most feature-laden PMP? No. It is still the best across the categories that matter for most users. Same with the iPad: I know no 'normal' user with an iPad that doesn't like it. And they almost all have some point of "I wish x was better." It's just that the goods far outweigh the bads.
Oh, and their branding doesn't hurt, either.
- TomOfTTB 16y agoBut the point the article makes is they didn't apologize or provide a partial solutions at first. That's what the rules say you should do and that's absolutely not what Apple did (Unless "hold it differently" is the partial solution you're referring to)