Look, boss. I've been to the "genius bar" half a dozen times, asking them to replace the battery on my phone, which would only last a few hours, and they refuse

Look, boss. I've been to the "genius bar" half a dozen times, asking them to replace the battery on my phone, which would only last a few hours, and they refused not only warranty service but, could I just pay them to fix the phone? And they said no. In every case, my only option was to buy the newest phone. In once case, they blamed me for using Facebook too much for a faulty battery. Same with various iMac models I've owned that they refused to admit fault with until they were well out of warranty. I was, literally, the legal rep to Apple for a company with 500m a year in sales, and they would still bullshit me like this. I literally, had so much authority I could buy every single product at South Coast Plaza and have it billed to my company, and Apple wouldn't let me pay to have my battery replaced.