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TBF I wouldn't use a product I knew was hosted at Rackspace. Their entire security posture falls apart once you realize it's easy to circumvent by calling their
by whatsmyusername 7y ago
TBF I wouldn't use a product I knew was hosted at Rackspace. Their entire security posture falls apart once you realize it's easy to circumvent by calling their support line and talking your way past one minimum wage call center employee.
- t0mas88 7y agoI've dealt with them a lot in the past and this is absolutely not true. The people you talk to are not minimum wage call center employees, and if you don't provide the agreed upon phone codes they're not going to do anything for you. Try "forgetting" the phone codes and your login, you'll end up with escalation to a technical account manager and providing things like government ID and a notarized statement etc, same as AWS does.
- whatsmyusername 7y agoThe exact situation I'm describing happened. And the security question wasn't a guessable answer, the answer was completely nonsensical. We had other, grosser, issues with them revolving around security as well. Funny how when we asked about the security question they never got around to confirming or denying whether it was asked and answered. I don't know when you dealt with them last but once the private equity firms came in and starting laying off/outsourcing everyone that company plunged straight into the toilet.