Hard numbers have been winning, and thats been the problem. Any time you have a set of numbers to describe a thing, you're creating an imperfect model of that t

Hard numbers have been winning, and thats been the problem. Any time you have a set of numbers to describe a thing, you're creating an imperfect model of that thing. When you only consider that imperfect model, the things moves in the direction of fulfilling that model. You can't say you care about employee well-being, unless you have a metric, or several metrics, it won't ever be done.